Refund policy

We hope you’ll love your Oh Ramona purchase. But if something isn’t quite right, please reach out! You have 14 days from receiving your item to return it for an exchange or refund. Please allow up to 10 days for processing of all returns.

Online Returns:

For full priced items, we offer an exchange or full refund (minus cost of shipping) in the same payment type as used for your purchase, providing your item is returned to Oh Ramona within 14 days of receiving it. Returned items must be in original condition ie: (unused, undamaged, unworn), with proof of purchase and returns form enclosed. Please complete our Return Request Form to request an exchange or return and return shipping label.

Sale and promotional items can be returned for an exchange (if the product is available) providing they are returned to Oh Ramona within 14 days of receipt. Returned items must be in original condition ie: (unused, undamaged, unworn), with proof of purchase and returns form enclosed. Please complete our Return Request Form to request an exchange and return shipping label.

Oh Ramona offers Afterpay, allowing you to buy now, pay later in four interest-free installments. Full priced items purchased with Afterpay can be returned for a refund. Afterpay purchases cannot be exchanged. If you wish to return your goods, return items in original condition ie: (unused, undamaged, unworn), with proof of purchase and returns form enclosed within 14 days of receipt. If eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. Please complete our Return Request Form to request a return and return shipping label. Please refer to afterpay.com/help for additional Afterpay support.

In Store Purchase Returns:

Items purchased in-store or at our pop-up locations can be returned in-store or via mail with proof of purchase for an exchange or full refund. Returned items must be in original condition ie: (unused, undamaged, unworn), with proof of purchase and returns form enclosed. Please return items in-store within 14 days of purchase, or complete our Return Request Form within 14 days of purchase to request an exchange or return and return shipping label.

 

👍 Ready to start your return? 

Complete our Return Request Form now!

 

Last updated 26 March, 2024